Shipping

Shipping Policy

EeDiva Collections Boutique processes and ships your order from 1-3 days after full payment is received.  Everything ships from the USA!

USPS Priority: estimated 2-3 business days 

FedEx: estimated 2-3 business days 

USPS Express: 1-2 business days (guaranteed orders before 12:30 pm EST)

USPS International: estimated 10-15 business days 

UPS Ground: estimated 1-5 business days 

UPS Next Day Air: 1 business day (guaranteed orders before 12:30 pm est time m-f)

DHL Worldwide Express: estimated 1-3 business days

Tracking Information

Since the customer will receive tracking information via email when the label is created, tracking information is not available right at the moment of purchase and takes 1-2 days or sooner for the customer to receive it. 

Please note shipping fulfillment can be delayed on holidays and on sale days due to large number of orders. Express orders are always sent out as scheduled.

Lost/Stolen Packages

EeDiva Collections Boutique is not responsible for lost or stolen packages. If your tracking information states that your package was DELIVERED to your address and you have not received it, you must contact the United States Postal Service directly at 1-800-ASK-USPS® (1-800-275-8777). Any lost, stolen, or damaged packages must be reported as a claim to USPS. If you insured your package with ROUTE you are covered in these situations.

IMPORTANT* If you don’t receive your package and the tracking doesn’t say delivered please reach out to us within 45 days of the date of shipping. We CANNOT file a claim with USPS after that date. They have a strict time limit on case filings and if it is past this date they will not let us open a claim, therefore we cannot replace the package or issue a refund.